Customer service

Your order is generally delivered within a few working days, should circumstances unexpectedly change, we will inform you.

You can pay with the following options:

• iDEAL: Secure payment by internet banking through your own Dutch bank.
• Bancontact : Pay safely with internet banking through your own Belgian bank.
• Credit cards : You can pay with all major credit cards.
• Bank transfer: You will receive an extra email with instructions on how to pay by bank transfer.
• PayPal: Pay securely via your own PayPal account, linked to your credit card or bank account.
• AfterPay : Pay safely within 14 days.
• Apple Pay : Pay with your iPhone, Apple Watch, iPad and Mac via your Apple Wallet.
• Gift cards: With us, you can easily redeem your gift cards by entering your gift card code in step 4/4 of checkout.

When your package is dispatched, we will send you a track&trace code from the relevant supplier. You can then track your shipment via the supplier's website.

If unlikely that you have received your purchase damaged, you can notify us within 14 days of receiving the products. Provided it is unused and, if reasonably possible, in its original packaging, return the product to us. You will then be refunded the purchase amount and any shipping and payment costs. You are responsible for the costs of the return shipment.

Returning

Delivery of all our products is free for purchases over €50,- for the Netherlands and Belgium. Shipments for less than €50,- we charge €5,95.

There is no charge for returns unless otherwise stated. Report your return via the withdrawal form and we will send you the information on the return process, you can also consult our terms and conditions.

You cannot choose a specific delivery date. Within the Netherlands, most parcels are delivered the day after dispatch. However, we cannot do anything for you in this area from the moment we hand over the shipment to the supplier.

All our products are covered by the statutory warranty. We guarantee that every product delivered by us meets the requirements of soundness and usability. In addition to the statutory warranty, the products delivered are covered by a manufacturer's warranty as established by the manufacturers on its products. This guarantee naturally applies without prejudice to the legal guarantee provisions which we will fulfil vis-à-vis you.