Rethinking health care Company

Rethinking health care Company

At Chinaturel we carefully select our products to ensure only A-grade products

Customer service

We are happy to help

Frequently asked questions

When can I expect my shipment?

Your order is generally delivered within a few working days, should circumstances unexpectedly change, we will inform you.

What payment options are available?

You can pay with the following options:

  • iDEAL: Secure payment by internet banking through your own Dutch bank.
  • Bank transfer: You will receive an additional email with instructions on how to pay by bank transfer.
  • PayPal : Pay safely with your own PayPal account, linked to your credit card or bank account.
  • AfterPay : Safe post-payment within 14 days.
Can I track the status of my order?

When your package is dispatched, we will send you a track&trace code from the relevant supplier. You can then track your shipment via the supplier's website.

How do I return my order?

If unlikely that you have received your purchase damaged, you can notify us within 14 days of receiving the products. Provided it is unused and, if reasonably possible, in its original packaging, return the product to us. You will then be refunded the purchase amount and any shipping and payment costs. You are responsible for the costs of the return shipment.


Do I pay shipping costs?
Are there any fees for returns?

There is no charge for returns unless otherwise stated. Report your return via the withdrawal form and we will send you the information on the return process, you can also consult our terms and conditions.

Can I choose a preferred delivery date?

You cannot choose a specific delivery date. Within the Netherlands, most parcels are delivered the day after dispatch. However, we cannot do anything for you in this area from the moment we hand over the shipment to the supplier.

What is the warranty period of my order?

All our products are covered by the statutory warranty. We guarantee that every product delivered by us meets the requirements of soundness and usability. In addition to the statutory warranty, the products delivered are covered by a manufacturer's warranty as established by the manufacturers on its products. This guarantee naturally applies without prejudice to the legal guarantee provisions which we will fulfil vis-à-vis you.


Would you rather speak to someone? You can. Then contact us at the number below. Register as a new customer by using the button below.

Register as a new customer

+31 (0)70 - 415 38 24

Email address

Opening hours

Mondag 9:00 - 17:00
Dinsdag 9:00 - 17:00
Woensdag 9:00 - 17:00
Donderdag 9:00 - 17:00
Vrijdag 9:00 - 17:00
Saturday Closed
Sunday Closed

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